June 29, 2022

Culture Comes First….

Peter Drucker said that culture eats strategy for breakfast, however, I would like to add to that, every day and twice on Sundays. Strategy is extremely important, however, a culture that empowers is a surer way for your organisation to succeed. The pandemic has brought so many organisational issues to the fore, and I don’t think that companies are dealing with those issues in […]
June 1, 2022

What Happens When Employees Believe You Don’t Care…

We have all seen and heard about the mass exodus from companies ( I am wondering where all these employees are going , but that’s for another email). Have you given any thought to why your employees don’t want to work for you and would prefer to stay at home? What can you do, can you do anything, or better yet, do you care […]
March 30, 2022

Employee Engagement – Potential and Possibilities

Globally, despite the pandemic, employee engagement increased. This is great news, this indicates that through it all, employers have prioritized the health and well-being of their employees.
March 4, 2022

Are we going to #BreakTheBias?

By Judy M. McCutcheon MBA Gloria Steinem, world-renowned feminist, journalist, and activist once explained “The story of women’s struggle for equality belongs to no single feminist nor to any one organization but to the collective efforts of all who care about human rights.”. The Beijing Declaration is regarded as the turning point for the global agenda on gender equality. It is regarded as the most progressive […]
January 14, 2022

Female Entrepreneurs – You Can Do It!!

By Judy M. McCutcheon MBA I read an article by a divorced woman giving marriage advice, and while nothing is wrong with that, what piqued me is one of the points she listed for keeping your man “you must look pretty at all times.” What are we, Barbie dolls? Ladies, it’s about time we stop smiling and nodding our heads and join the conversation, […]
January 14, 2022

Make your Service Count!!!

Judy McCutcheon MBA I have a very good friend and before I met him, I heard about the extraordinary quality of service he gives to his guests. We can say that he is legendary in the service industry. His clients are all raving fans and they spread the word about him loudly, they even follow him around as he moves from island to island. […]
January 14, 2022

Are They Really Engaged?

By Judy M. McCutcheon Employee engagement; are those just buzz words, or do they really have meaning? Companies in first-world countries are only now realizing the vast importance of having their employees fall in love with their company. They are realizing the dent that an unengaged workforce can put in their bottom line. In our region employers are somewhat still stuck in the “old” […]
January 14, 2022

Why Teamwork Matters!!!

By Judy M. McCutcheon I love doing things my way and, on my terms, but that’s not always the best way. In fact, it’s the worst way of doing things in an organisation. Andrew Carnegie said that teamwork is the fuel that allows common people to achieve uncommon results. I am sure many of you have heard the phrase “Teamwork makes the dream works”. […]
January 14, 2022

Women Should Ask for More!!!

By Judy M. McCutcheon MBA I don’t know if it’s the way we are socialized as females, but we don’t ask for the things that we want and the few that do, get criticized for it. We accept things as they are when deep down we know what we want, and we just keep quiet, whether it’s in the bedroom or the boardroom. We […]
January 14, 2022

Is Your Service Culture Costing You?

By Judy M. McCutcheon Some time ago I wrote about making your service count and why customers become difficult. This week I want to talk about your service culture and the importance of having a culture of service excellence that is prevalent throughout your organisation. It was Peter Drucker who said, “Culture eats strategy for breakfast.” What is your culture eating? When most people […]
January 14, 2022

Is It a Matter of Ethics or Training?

By Judy M. McCutcheon A couple of weeks ago I read an article asking about good employers, and the writer gave instances of two young people who went looking for work and the plight they suffered at the hands of supposedly “bad” employers. This had me thinking because only a week earlier I was talking to an employee and she was relating to me, […]
January 14, 2022

Why Are Customers Difficult?

By Judy M. McCutcheon Less than excellent customer service really exasperates me. The Caribbean is home to the world’s warmest and friendliest people. Grenada boasts that it is the friendliest of them all; so why are we as customers subjected to rude, unsmiling, and unfriendly customer-facing staff? Products can be duplicated, so differentiating based solely on products is no longer a viable option. Look […]
January 14, 2022

The Blackberry Effect!!!

By Judy M. McCutcheon I am sure that people over a certain age would remember blackberry. It was “the” smartphone to own at that time, even though other phones were available; blackberry was the ultimate. Owning a blackberry carried with it a certain status; now today when I see someone with a blackberry, I do a double-take, like seriously. The makers of Crocs went […]
January 14, 2022

Is the Employee Experience Important?

By Judy M. McCutcheon When it comes to business and profit the buzz is on ensuring that the customer gets an experience that delights and connects them to the organisation. Companies are also big on their employees being engaged with their brand. But what about the employee experience, is that a big thing, should it be a big thing? Do you even care about […]
January 14, 2022

It’s Okay to Fire That Customer!!!

By Judy M. McCutcheon There’s often talk about the need for businesses to provide excellent customer service, because of the value it brings to a business. Your customer service is your passport to customer retention and increased profits; therefore, your priority is to make raving fans out of your customers. A Happy customer is one of your most effective marketing tools. However, there’s hardly […]
January 14, 2022

Keeping Scores…why it is so important yet so hard!!!

By Judy M. McCutcheon When we hear the term performance review, we think about an annual review where the employee gets beaten over the head for one year of misgivings or managers get all anxious about having to conduct the review. Conducting performance reviews, is by far, in my experience one of the most feared tasks to be performed by managers or supervisors. In […]
January 14, 2022

I Quit – Take this Job and Shove It!

By Judy M. McCutcheon MBA Really, that’s how you want it to end? This article is a little bit different from my other articles, but I am writing it based on a repeated request from a friend that’s very near and dear to my heart. He has expressed to me on many occasions, that he does not understand why people just walk out of […]
January 14, 2022

Square Pegs!!!

By Judy M. McCutcheon I’ve never quite been the same as everybody else, I was always different, and I love my uniqueness. I am sure that many of you were told as children “why can’t you be more like this one or that one?” I don’t think parents back then or perhaps even now, understood the fabulousness of having a child that stood out […]
January 14, 2022

About Employees with Bad Attitudes!!

By Judy M. McCutcheon I’ve just started understanding how LinkedIn works, it is a great way to get your business noticed and connect with like-minded people. However, LinkedIn like so many other social media platforms has some good influencers – people who are experts in their field and know what they are talking about. Then there are the others, who make you raise more […]
January 14, 2022

Is your Culture Eating your Strategy?

By Judy M. McCutcheon There’s a big buzz now around culture and strategy as companies in our region are finally recognizing the importance of having a strategic plan to drive success. However, I think that there’s a missing link as many fail to understand the strong connection between culture and strategy. A strategic plan should be an actionable document that is easily readable, simple […]
January 14, 2022

Size and Experience Matter!!!

By Judy M. McCutcheon This customer service excellence thing seems to be like chasing an elusive dream. We know that giving customers great experiences is what helps to create customer loyalty, so why aren’t we out there creating experiences that matter. My friend was telling me about her New Year’s Eve experience which shows that business owners and managers still don’t get the point. […]